Frequently Asked Questions
Everything you need to know about your home and crafting journey.
What are your standard shipping times and costs?
We offer worldwide shipping with delivery typically taking 3-7 business days. Shipping is free on all orders over $75, while a flat rate applies to smaller orders depending on your location.
Can I return yarn or home accessories if I change my mind?
Yes, we offer a 30-day return policy. Items must be in their original, unused condition with all labels intact. Please note that digital patterns are non-refundable.
How can I ensure the color of the product matches the website?
While we strive for color accuracy, please note that screen settings vary. We recommend checking the dye lot numbers on yarn to ensure consistency across your entire project.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Klarna for flexible financing options.
Do you offer wholesale pricing for large home projects?
Currently, we do not have a dedicated wholesale program, but we do offer bulk discounts on specific product bundles and seasonal promotions for large-scale creators.
How do I track my order?
Once your order ships, you will receive a confirmation email containing a tracking link. You can also view your order status by logging into your Hobbii account dashboard.